Who is entitled to support

Customers with a current support contract will receive regular product updates and bug fixes and have access to our hotline support services including telephone, web and email support.


For any questions, problems and feature requests, contact

If you don’t already have one, you can ask for an account for our customer portal where you can track all your support tickets. We will assign a support agent to every ticket.

For creating or following up on tickets:

  • Either just send e-mails or reply to an existing thread at An e-mail with a new subject will create a new ticket. A reply to an existing thread will append your reply to the ticket.

  • Or create and manage tickets from the support portal webpage.

If you and your colleagues want to see each other’s support tickets, contact us at and we’ll enable visibility of tickets across your company or institute.


For any purchasing questions, contact


For license questions, contact

Foundry Process Design Kits

An overview of most supported PDKs is available from our website:


An overview of our upcoming trainings can be found here:


In case of installation failures or general failures starting or running Luceda software, we have a Diagnostics Tool.